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The Terms and Conditions set out below apply to all transactions between Temptations Fine Jewellery (Temptations) and yourself. Please read them carefully.
When you place an order with us, in doing so, you agree that you have read and understood these Terms and Conditions. If you do not understand any part of these Terms and Conditions, please contact us either by telephone, email or by post (details below) before placing an order with us. By placing an order on our website you are making an offer to purchase the goods as outlined in your order subject to these Terms and Conditions.
When you place an order with us, we will require your name, address, email address and telephone number. This information is required in order to process your order and to inform you of our acceptance of your order. A contact telephone number is required in case we need to contact you if there is a problem with your order.
All orders placed on our website will be acknowledged by email, but this is not confirmation that your offer to buy has been accepted. A contract for the sale of our products will only exist once your order has been processed and payment has been received and the order has been despatched or collected by you. We may decline all or part of your order for any reason, in which case we will inform you by telephone or email. Below are some reasons why orders may be declined:
We may decline your order if the product that you ordered is out of stock.
There is a product description error or pricing error.
We have not received your payment in full.
Royal Mail or any other courier or delivery company are unable to deliver due to exceptional conditions that are beyond our control including accidents and bad weather.
We reserve the right to decline any order without explanation.
We will take all reasonable care to ensure that descriptions and prices are accurate. We are entitled to make adjustments to the price of any goods resulting from price increases from our suppliers or if an error or omission has occurred and the price listed for the goods is incorrect whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel your order. All prices are inclusive of vat.
If a product is out of stock we may offer you an alternative or the option to cancel your order. Occasionally goods are subject to availability and a delay in delivery of goods is sometimes outside our control. Delivery cannot be guaranteed and any dates that we specify for the delivery of goods are approximate. We shall not be liable for any loss, costs, damages, charges, or expenses caused by any delivery delay.
Special offers may only be available from the Temptations shop and not available on the website.
When we receive your order, we aim to despatch items on the same day Monday to Friday (except Bank Holidays). However, at busy times same day despatch may not always be possible.
We have the right to refuse to delivery to a secondary address. We carry out postcode verification checks.
Please see further Delivery information listed separately but still part of these Terms and Conditions.
If you wish to cancel your order prior to despatch please contact us by telephone or email.
Returns & Refunds
We are pleased to offer a 30 day returns policy. You may return the item to us for an exchange or refund providing that it is returned to us in the same new condition as sold. Boxed items may be opened but the box should not be damaged in anyway. Items must be returned complete with any guarantees, instructions, gift cards, and all original packaging such as boxes, bags, tags and a copy of the purchase invoice all items should be in the same new saleable condition as when sent. Refunds will only be issued when we have received and inspected the returned item. Buyer pays the return postage and is responsible for the returned item until it is in our possession. In the interests of hygiene and for your protection we do not accept returns of earrings or body jewellery which are excluded because of Health & Hygiene Regulations and excluded from Distance Selling Regulations. We will process your refund via the same payment method used and we aim to issue refunds within 5 working days.
Before returning your item please notify us by email firstname.lastname@example.org or by completing the product returns form on the website. Please navigate to the bottom of the home page and click on email. Alternatively navigate to Returns.
Please return to:
20-22 Queen Street
We would recommend that you use a signed for delivery option. Please note that we are not responsible for return postage with the exception of items with manufacturing faults goods. Any loss of goods or damage in transit whilst being returned to Temptations Fine Jewellery (Temptations) will be deemed the responsibility of the sender and not the responsibility of Temptations Fine Jewellery (Temptations).
If you are returning goods with manufacturing faults it is important that you wait for a reply to your return request which will have instructions regarding which postage option we would like you to use.
If goods are damaged in transit, please retain the damaged outer packaging so that a claim can be made to the delivery company. We reserve the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.
Refunds will be issued once we have received the goods, in their original condition. Refunds will only include the cost of goods.
We do not charge a restocking fee for returned items.
Products found to have manufacturing faults on arrival will be replaced or refunded as applicable.
This does not affect your statutory rights.
Copyright and Trademarks
All of the content on this website is the copyright of Temptations Fine Jewellery (Temptations) with the exception of product photographs, images, and logos which are the copyright of the respective owners. Any logos and company names listed are for the purpose of identification only and are the trademarks or registered trademarks of their respective owners.
Limitation of Liability
This website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
ADDITIONAL INFORMATION FOR CUSTOMERS - GENERAL DATA PROTECTION RULES (GDPR) 25.5.2018
Lawful basis for processing personal data
For the purposes of GDPR, we are the Data Processor when processing customer orders. We process any personal data lawfully, fairly and in a transparent manner. Under Article 6 of GDPR, the lawful basis on which we process personal data received from customers is that of “Contract” or “Consent” whereby processing is necessary in order to fulfil the aforementioned customer requests. We retain information provided by the customer such as transaction information, name and telephone number to enable us to process the customer request.
We are required by law enforcement and for fraud prevention.
A customer specifically asks us to reveal their personal data, or we have an individual`s permission to do so.
Data we receive – Personally identifiable information
We receive personally identifiable information from customers only when it is voluntarily submitted by the individual when requesting a service from us. The data we may receive includes: name, telephone number, address. Under GDPR this is a valid reason to be able to fulfil customers` orders. We do not share, sell or rent personally identifiable information to any third party for any purpose.
You have the right to:
Request access to any personal data we hold about you. Ask to have inaccurate data held about you amended.
Prevent processing of data that is likely to cause unwarranted substantial damage or distress to you or anyone else.
Temptations Fine Jewellery is committed to protecting your privacy. You can visit most pages on our website without providing us with any information about yourself but sometimes we do need to collect personal information to provide the services that you request. We also collect summary statistical data to help us to provide the best service to you.
We collect information for the following purposes:
To process your order your name and address and your chosen delivery address is information needed to complete your order. Your email address is used to notify you of the status of your order.
We collect summary statistics relating to our visitors' usage of our website. This data is non-personal in nature and, in particular, helps us to identify the numbers of unique visitors and trends over time.
Cookies are a small data file stored on your computer containing information sent to your browser by a web server. Cookies cannot be used to run programs or deliver viruses to your computer, and can only be read by a web server in the domain that issued the cookie to you.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
When you place an order with Temptations Fine Jewellery, you are required to provide the following information:
a. Your name.
b. Your address.
c. Your email address.
d. Telephone number (in case there is a problem with your order)
This information is necessary so that we may properly service your order. In addition, you may optionally provide a separate delivery address. This information is retained along with details of your order.
Credit Card Payments
Credit Card details are entered on a secured page and they are encrypted. This site uses TLS 1.2 Secure Sockets Layer (SSL) to ensure secure transmission of your personal data. You should be able to see the padlock symbol in the status bar on the top left hand corner of the browser window. The url address will also start with https://depicting a secure webpage. SLL applies encryption between two points such as your PC and the connecting server. Any data transmitted during the session will be encrypted or scrambled and then decrypted or unscrambled at the receiving end. This will ascertain that data cannot be read during transmission. Our website requires CVV2/CVC2 verification.
Opt-in Email List
You have the option to subscribe to our email list. If you do, your email address is used to keep you informed of new products and offers from Temptations Fine Jewellery from time to time. Every communication we send to you will contain clearly labelled instructions on how to opt-out of our mail list and withdraw your agreement to receive future mailings at any time.
Except when required to do so by law, and when necessary for logistical reasons (delivery information), no information whatsoever is passed to third parties.
Changes to this Statement
When we occasionally update this privacy statement we will state the date that it was last updated. Material changes to the statement will be notified to you by placing a prominent notice on the main web site.
The information displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. Whilst every effort is made to keep the information accurate and up to date Temptations Fine Jewellery (Temptations) cannot be held responsible for any omissions or errors or for any consequences resulting from this information which is given in good faith. Text posted on this website is not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such text and information used by any visitor to our site, or anyone else who may use this information. We aim to keep the website up to date but at times information may be out of date and we are not obliged to update such information. We may revise these Terms and Conditions at any time by amending this page. It is your responsibility to check our Terms and Conditions from time to time. In addition, Terms and Conditions may be superseded by other information supplied on this website.
Contact details below:
20-22 Queen Street
Telephone: 01630 654433
Please feel free to contact us if you need clarification of any information contained in our Terms & Conditions and Privacy Statement. We are here to help.